Last Updated: September 29, 2026
This Privacy Policy explains how Segai Sync handles information when you use video synchronization, Segai hardware, accounts, rooms, purchases, the built-in browser, and app settings.
1. Video and Hardware Processing
Video analysis runs on your device. Local video files and video frames are not uploaded to Segai for analysis. When you choose remote synchronization or join a shared room, device-control values, timing information, room membership, and connection status are sent through our real-time service so participating devices can synchronize. These shared control messages are separate from the video files and frames.
2. Permissions
The app requests permissions needed for features you use. Bluetooth and nearby-device permissions support discovering and controlling compatible hardware. File or media access lets you select local videos. On older Android versions, the operating system also requires location permission or location services for Bluetooth scanning; Segai Sync does not use this for location tracking. Optional App Lock uses operating-system biometrics or device credentials, and receives the authentication result rather than your biometric data. Network access supports accounts, rooms, online videos, purchases, and websites you choose to visit.
3. Local Data
The app stores preferences, privacy consent, App Lock settings, browser bookmarks and history, device preferences, account session tokens, playback settings, and free-trial use records on your device. Free-trial use records are separate from purchase records. Local data supports app functionality and is not sold for advertising.
4. Accounts, Rooms, and Purchases
Account services process your account identifier, sign-in details, and information returned by an identity provider you choose, such as an email address or display name. Authentication uses Supabase. Room services process room membership, roles, invitations, and synchronization messages; Ably provides real-time delivery. Information shared in a room is available to participants as needed for the room's features.
If you purchase an access pass on a mobile device, Apple or Google processes the payment. RevenueCat and Segai process purchase identifiers, receipts or purchase tokens, your app account identifier, and entitlement status to provide access, restore purchases, and handle refunds or expiry. Segai does not receive your payment-card number through these in-app purchases. Windows reads the access associated with your account and does not initiate checkout.
5. Diagnostics
After you accept this privacy notice, the app uses Sentry for crash and error reports, session-health information, and sampled performance traces. Reports may include exception details, stack traces, app and operating-system versions, device information, technical network breadcrumbs, and a pseudonymous account identifier when signed in. Default personally identifiable information collection is disabled, and screenshots and view hierarchies are not attached. The app does not intentionally include video files, video frames, authentication tokens, request or response bodies, or email addresses in diagnostic reports.
Diagnostics help us investigate failures and improve reliability. Sentry processes app diagnostics in its European region. Our server also keeps operational and security logs needed to run the service. Segai Sync does not use these diagnostics for third-party advertising tracking.
6. Service Providers and Websites
Segai uses service providers, including Supabase for authentication and database services, Ably for real-time messages, RevenueCat for purchase management, Sentry for diagnostics, and hosting providers for the backend. They process information needed to provide these functions. Segai does not sell your personal information or share it for third-party advertising.
Websites opened in the built-in browser, identity providers you select, your operating system, and mobile app stores have their own privacy policies and may process information when you use their services. Segai does not control third-party websites, their cookies, or their content. Browser bookmarks and history stored by the app remain local.
7. Access, Retention, and Deletion
Account and service data is retained as needed to provide the service and meet applicable legal, security, and accounting requirements. You can use the in-app account settings to export or delete your Segai account. Deleting an account removes its associated service data, subject to records that must be retained. Deleting an account does not automatically remove data held independently by a third-party website or app store.
You can remove local information through available in-app settings, operating-system app-storage controls, or uninstalling the app. For privacy requests or help accessing or deleting information, contact us using the email below.
8. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
9. Contact Us
Segai Innovation Technology Holdings Limited. For privacy questions or requests, email contact@segai.cc.